Delivery & Payments
Payment information
At BLU STORIES, you're shopping items from our artisan brands worldwide, expertly curated for you by our team.
To view the most accurate prices, select your delivery destination on our website.
The currency you can shop in is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EUR at a competitive exchange rate.
If you pay by debit card, credit card or PayPal, BLU STORIES will take payment when you place your order.
We keep your personal information confidential and only give it out with your consent or if legally permitted. For further details, view the BLU STORIES Privacy Policy.
Delivery information
Orders placed on BLU STORIES can be delivered every day of the week. Delivery is FREE for all our clients all over the world.
It can take from 3 to 14 days, it depends of your destination address and availability of chosen items.
Returns
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
When trying on footwear, please do not mark the soles or damage the shoe box
Swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
Customised items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable BLU STORIES packaging. If anything is damaged or missing from your return, you may not receive your refund.
As part of our commitment to reducing our environmental impact, our return instructions are paper free. Please contact us by mail or by phone (you can find our contacts on the Homepage), and we'll give you all the instructions